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FAQ

YOUR LOYALTY WILL BE REWARDED WITH ROYALTY <3

What is the KBN Loyalty Program?

K-Beauty Now (KBN) aims to create an online community that rewards our loyal customers with regular discounts. Each AUD dollar spent at KBN earns members one reward point. Once a member accumulates a certain amount of points, they are then able to redeem them as rewards on our website.

 


 

How do I join the KBN Loyalty Program?

Everyone who registers a KBN account, automatically will be enrolled in our loyalty program. A virtual membership card will be issued to you and can be seen on your My Account page.

 


 

What discounts can I enjoy as part as the Loyalty program?

Regular members receive no discounts on their KBN purchases. However, may be applicable to discount codes and redeem products when enough points are accumulated. Once a member achieves, Beauty Bae (min. 3,000 reward points), Beauty Idol (min. 8,000 reward points) and Beauty Queen/King (min. 18,000 reward points) a regular 3%, 5% or 10% discount, respectively, will be applied automatically on all purchases.

A member’s loyalty points are reviewed biannually. After review, membership status may be upgraded if the required amount of loyalty points has been reached.

 

Membership StatusDiscount
RegularN/A
Beauty Bae3%
Beauty Idol5%
Beauty Queen/King10%

 

 


 

How do I find out how many loyalty points I currently have?

Customers can view their current loyalty balance in the My Account page.

 


 

Will my loyalty points expire?

No, accumulated reward points will never expire, regardless of the date earned or accumulated amount.

 


 

Can returns or other order issues affect my loyalty balance?

Yes. Returning unwanted items to KBN may result in the deduction of some reward points from your balance based on the refunded amount. However, should there be any order disputes, KBN reserves the right to make the final decision on the amount of loyalty points awarded.

 


 

Can I transfer my loyalty points to another account?

No. Reward points earned by a registered KBN member may only be used with their corresponding account and cannot be transferred to nor combined with loyalty earned on a separate account.

Do you ship to Australia?

We use Australia Post for all Australian orders. All Australian orders are shipped as ‘authority to leave at premises.’ This means Australia Post may leave the parcel at your premises if they deem it safe to do so. Australia Post usually takes between 1-5 business days for delivery.

 


 

Does K-Beauty Now ship overseas?

All online orders are shipping via Australia Post and we can ship orders worldwide. * Some countries have very specific importing instructions that need to be supplied by the receiver. K-Beauty Now is unable to supply these documents on behalf of the customer. So please make sure if your location has strict importing rules, that you provide all documents required to receive your order.

*If your country is not on our shipping list, email us at enquiries@kbeautynow.com and we’ll arrange an alternate method of shipping for you.

 


 

What is the delivery speed?

All orders over $75 in value are dispatched by express post. If orders are placed before 3pm AEST in a metropolitan area, the order will be dispatched on the same day. All other purchases are sent via Australia Post. (click HERE to see if you fall under the express post network).

If your order is placed after 3pm, it will be dispatched the following business day.

 


 

How can I track my order?

To check your order history, login to your account.
Click on the “Orders” tab and select “View” to track the parcel.

Please note this function will only be available once the order status is at “Complete.”

 


 

Where is K-Beauty Now’s warehouse located?

We send all online orders from our central warehouse in Sydney, Australia.

 

What type of payments do you accept?

We currently accept Direct Bank Tranfers, PayPal, American Express, MasterCard and Visa.

 


 

Do I need to pay for customs or handling fees?

We want to provide you with the best service that we can offer by having a one payment system. This means you will not be charged additional fees at time of delivery.

We are unable to mark international orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

If a discount code was applied for international orders, the value displayed will be at retail value and not the cost which you have paid.

 


 

My order won’t go through!

If you are experiencing trouble submitting your order, try these tips:

  • Double-check your card details. If the error message has no specific information, it is possible the incorrect expiration date or CVV code was entered.
  • If you are using a saved payment method, we recommend re-entering the card details as if it were a new form of payment and submitting.
  • If you are receiving an error message related to the billing address, try processing the order with a previous billing address. Rest assured, you can choose a different shipping address!
  • If you are not able to enter your card information at all, please reach out to us ASAP at orders@kbeautynow.com with your order request and we will do our very best to take care of it.

Still stuck? Let us know and we will help troubleshoot.

I’m having second thoughts. Can I return my order?

Short answer: Yes! You will have 14 days to return the product ordered. To organise a return, please contact us and provide the following details

  • Order Number
  • Name of item(s)
  • Reason for Refund

We will email you a prepaid return label (return shipping is free of charge). Please return the item in its original packaging, unused or altered in any way.

Please note the postage and handling fees from your order are non-refundable.

 


 

Can I cancel or edit my order?

Once orders are submitted and processed we are unable to amend the order(s). If any changes or cancellations are required, please contact us immediately at orders@kbeautynow.com with the details and we will do our best to take care of it.

As we aim to process and dispatch your orders within 24 business hours of you placing your order,  you are unable to apply changes to existing orders located in your Order History or Account Settings.

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